"Can I help you." The young lady says in a rude and a bit of an annoyed voice. I smile at her, trying to be nice, "Yes. Hi, I would like a large cheese pizza with peppers, onions, and sausage, a large french fry and a...." She cuts me off. "Hold on, I am trying to find the key for onions... Okay, yeah, what else?" Should I really be shocked or surprised that she cut me off so rudely? "I would like sausage on the pizza too." "Yeah, I got that, what else?" "Uhmmm..." I stammer a little. "I would like a large fry and a large garden salad." She looks at me, " That it?" I look back at her, smile again, "Yes, that is it."
My question again is, should I really be shocked or surprised?
The answer is NO, I should not be shocked or surprised by how rude, miserable, and unhelpful she was. Actually, these days, that's the norm. To really expect nice and friendly customer service is so few and far between, that when I do actually get good service it's like a big breath of fresh air.
I understand most people these days aren't getting paid very good money, I think minimum wage is $8.00 per hour. My first official paying job was when I was 15, I worked at Frugal Fannies, a women's clothing store, I think minimum wage at the time was $3.75 per hour - no joke! Even though minimum wage was $3.75 per hour, I believe I got paid $5.00 an hour at the time. I worked weekends, Saturdays and Sundays, while going to school during the week. I was a hard worker and worked for every penny I received. And I also recall my customer service skills were impeccable, if I do say so myself. I took pride in the way I dealt with customers.
These days young kids and even some adults don't seem to care about customer service or how a person is treated. I am in a position where I serve customers, I also do many calls to other offices, and I find, a lot of the offices I do call need a customer service training course. I have always believed in the saying, 'Kill'em with Kindness' and to this day, that is what I do: I smile, even when I may not want to, I say hello, and acknowledge the person when they walk through the door, I am cordial, sweet, and I am helpful even when someone may be rude to me. I do those things because that is my job to be nice and because I work in a customer service based position.
I would love to go into some companies and just do seminars on customer service. Because these days a lot of the workers need a reminder of what their job functions are. I have stopped going to many places due to rude service. People should take pride in what they do, regardless of where they work or how much they get paid. It is your job, whether you like it or not and if you don't like it, find another job. These are the choices in life that YOU have to make. No matter what we don't live in a movie where some rich man will actually ever fall in love with a hooker, unless you are, in fact, Julia Roberts. And no, sorry, only Charlize Theron gets spotted by a talent agent while pulling a tantrum on a bank teller. So unless you have incredible luck, or you are one of these two ladies, you WILL have to make choices for your future and what you want for yourself.
Make the most of your job, whether it be customer based or not. Enjoy what you do, do what you enjoy... And if nothing else, if someone is rude to you just Kill em' ....... with kindness!!! ;)
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